Frequently Asked Questions
Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
Last updated: April 2025
1. General questions
What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.
2. product questions
What is the maximum number of screens that the BIT-VJ-106Pro 8K video wall controller can support for splicing? What splicing methods are supported?
A1: BIT-VJ-106Pro supports up to 32 screen splicing (such as 4x8, 8x4, etc.), and supports any combination of 1×N, N×1, M×N, meeting different venue layout needs.
A2: Supports custom splicing resolution, the maximum output resolution can reach 7680×4320@60Hz, and also supports special-shaped splicing (such as curved, circular screens).
A3: Built-in preset multiple commonly used splicing modes (2x2, 3x3, 1x5, etc.), which can be switched with one click, and splicing schemes can also be customized and saved through software.
Can a video wall controller with 4K60 output handle multiple input signals with different resolutions at the same time?
A1: Yes. The device supports mixed input of multi-format signals, and can simultaneously process signal sources with different interfaces and resolutions (from VGA to 4K60Hz) such as HDMI, DP, DVI.
A2: Equipped with intelligent resolution conversion function, which automatically optimizes low-resolution signals to 4K output, maintains picture clarity, and can also manually adjust the scaling ratio.
A3: It supports simultaneous display of up to 16 input signals, and each signal can independently adjust brightness, contrast and color parameters to ensure consistent display effect of the entire wall.
What is the role of the "10-layer superimposition" function of the video wall controller in practical applications? What scenarios is it suitable for?
A1: The 10-layer superimposition function allows 10 different signal source images to be superimposed and displayed in the same screen area, supporting transparency adjustment and layer adjustment to achieve complex picture combinations.
A2: Suitable for command centers (such as map background + real-time data + video surveillance superimposed display), stage performances (multi-camera video superimposed special effects) and other scenarios.
A3: Supports layer locking and quick switching, can preset commonly used superimposition schemes, and can be called with one key through shortcut keys or central control system, which is easy to operate.
What is the difference between BIT-VWC-409R and BIT-VWC-406R models? Which one is more suitable for conference rooms?
A1: The main difference: BIT-VWC-409R supports 3x3 splicing (maximum 9 screens) with KVM control function; BIT-VWC-406R supports 2x3 splicing (maximum 6 screens) with higher cost performance.
A2: BIT-VWC-409R is recommended for conference rooms. Its KVM function can directly control the connected computer signal sources without additional keyboard and mouse configuration, simplifying the operation process.
A3: If the number of conference room screens is ≤6 and the budget is limited, BIT-VWC-406R fully meets the needs; if future expansion or KVM control functions are required, it is recommended to choose BIT-VWC-409R.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Do you offer installment payment options?
Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.
How much does shipping cost?
Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.
Do you offer free shipping?
Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing [YOUR EMAIL] or by calling our toll-free number at [YOUR PHONE NUMBER].
What are your business hours?
Our business hours are Monday through Friday from 9:00am to 5:00pm EST.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at [YOUR EMAIL].
Do you have a physical address?
Yes, we do have a physical address. Our headquarters is located at [YOUR ADDRESS].